Refund policy
WARRANTY
Salt & Light Co. offers a 30 day warranty on our products. Imperfections deemed the responsibility of the manufacturer are covered and must be reported to us by email dssteynberg1@gmail.com immediately. Wear and tear will not be covered under warranty.
RETURN-, EXCHANGE-, AND REFUND POLICY
Transport charges for products returned for refund or exchange shall be for the account of the customer.
Returns and exchanges
Returns:
Our return policy complies with the Consumer Protection Act of South Africa.
To be eligible for a return, your item must:
- be returned within 7 working days in the original packaging
- be undamaged and in the same condition that you've received it
- be brought to our attention within 7 working days by sending us your invoice number, as well as an explanation why you would like to return the product.
We will not provide refunds for;
- Any item not in original condition and packaging, damaged or defective for reasons not due to our error
- Any item that is returned more than 7 working days after delivery
- Any item not brought to our attention before 7 working days after delivery.
- Sale items
You will be responsible for paying for your own shipping costs for returning your item. Please make it a priority to track your item. We will not be responsible for your missing return. Any returns by our contracted couriers must first be authorised and needs to be arranged by ourselves.
Exchanges:
When a client logs an exchange, we will send a quotation for the exchange and courier costs involved. After the quote is accepted by the client, we will make the necessary arrangements. Once the returned item is received and inspected, the new items will be couriered to the same address as the original order. Please note that courier prices to outlying areas or smaller towns are more expensive than to mainland areas. Any returns by our contracted couriers must first be authorized and need to be arranged by us.
Products exchanged (or returned) must be adequately packaged in the original packaging. Where the original packaging was discarded, it is the customer’s responsibility to ensure the item is packaged adequately to avoid damage in transit. Our contracted third-party couriers do not offer packaging services and may refuse to accept products without adequate packaging. In the event that our couriers collect an item not packaged properly or assist the client with packaging, this shall be done at the customer’s own risk.
It is advised that customers take adequate photos of the products they wish to return (covering all areas and angles), as we will hold the customer liable for any damages to the product when received.
R60 handling fee will be charged per exchange.
Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you have been approved, then your refund (less the shipping costs) will be processed. We will email you to confirm your bank details for the refund.
You can always contact us for any return question at dssteynberg1@gmail.com.